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Press Releases

NYC Health + Hospitals’ NYC Care Program Releases Multilingual Video Series Focused on Membership Card

Video series highlights the functionality of the NYC Care membership card to ensure members can take full advantage of their benefits

NYC Care is a health care access program available to New Yorkers regardless of ones’ immigration status or ability to pay

Apr 10, 2024

A still from the series illustrating the range of health care services available with NYC Care

NYC Health + Hospitals’ NYC Care program today announced the release of a video series focused on the NYC Care card and how to take advantage of ones’ membership benefits. The videos feature NYC Care Executive Director Jonathan Jiménez, MD, MPH, alongside colorful animations, as a voiceover highlights the different components of the membership card. With the card, NYC Care members can know when to renew their membership, their primary care provider, and the fees they can expect to pay for services. By de-mystifying the process of using the NYC Care card, the videos are intended to encourage both NYC Care-eligible New Yorkers and existing members alike to utilize the benefits, starting with primary care. The videos are dubbed and subtitled in the following languages: Albanian, Arabic, Bengali, Cantonese, English, French, Haitian Creole, Hindi, Korean, Mandarin, Polish, Russian, Spanish, and Urdu. Alongside the release of the videos, NYC Care encourages all New Yorkers to share this social media toolkit to connect more New Yorkers to the program. 

“With the launch of our new video series, we want NYC Care members to know that one of the most powerful health care tools they have is in their pocket. Members can understand when to renew their card, how much they can expect to pay for services, and what number to call,” said Jonathan Jiménez, MD, MPH, Executive Director of NYC Care from NYC Health + Hospitals. “This commitment to transparency and to removing barriers to health care is at the core of NYC Care. New Yorkers who may be eligible can visit nyccare.nyc to learn more about the program or call our 24/7 hotline at 646-692-2273 or 646-NYC-CARE.”

NYC Care recently celebrated the milestone of enrolling over 125,000 members into the health care access program, surpassing the program’s enrollment goal of 100,000 members. As the program continues to grow, the NYC Care team remains committed to connecting its members to primary care and delivering positive health outcomes for its members. Last year, the program released findings from a study demonstrating the program’s success in connecting new members to primary and specialty care. Overall, 76.9% of new NYC Care members returned to primary care for an additional visit in their first year, 80.7% received a referral outside of primary care, and 75.4% visited specialty care. Additionally, members continue to experience positive health outcomes once enrolled in the program. 53% of members with diabetes enrolled in the program for at least 6 months have seen an improvement in their hemoglobin A1C readings. Similarly, 72% of members with hypertension who have been enrolled in the program for at least 6 months have seen an improvement in their blood pressure.




About NYC Care
NYC Care is a health care access program that provides comprehensive and low or no-cost healthcare services through NYC Health + Hospitals for New Yorkers who cannot afford or are ineligible for health insurance. NYC Care provides a membership card, 24/7 customer service, access to comprehensive and affordable healthcare services, like primary care, mental health services, and sexual and reproductive healthcare, low-cost medications, and member materials in multiple languages – regardless of your immigration status or ability to pay. Call 646-NYC-CARE (646-692-2273) or visit NYCCare.NYC to learn more and sign up today – privacy and confidentiality guaranteed.

About NYC Health + Hospitals
NYC Health + Hospitals is the largest municipal health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, and post-acute care centers. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to more than one million New Yorkers every year in more than 70 locations across the city’s five boroughs. Our diverse workforce of more than 43,000 employees is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. For more information, visit www.nychealthandhospitals.org and stay connected on FacebookTwitter, Instagram and LinkedIn.